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Terms and Conditions

In these terms 'We' or 'Us' or 'Our' means The Blind Shop Limited. 'Goods' means the blinds, window furnishings or other products manufactured or supplied by The Blind Shop Ltd and the subject of the order made by You.

'You’ and Your' means the person ordering the goods from The Blind Shop Limited. ‘Website’ means the website located at www.theblindshop.com or any subsequent URL which may replace it.


Price Match Guarantee

To make a Price Match claim, submit a competitor's quote for our review. The quote will need to detail the following:

Company details
Size of blind(s)
Type of blind(s)
Delivery time

Quotes must be dated within the last month. The prices matched must be for blinds/products that are the same in style, specification, size, colour, quality, delivery time and offered on the same terms. The price(s) matched must include VAT and delivery charges where applicable. We reserve the right to withdraw/amend this Price Match Guarantee at any time. 



All prices shown include VAT. We accept PayPal, MasterCard, Maestro, Solo, Switch, Visa credit and Visa debit cards. We also accept cheques made payable to The Blind Shop Ltd. (Orders paid by cheque will not be processed until funds are cleared.)

Once your order is placed and payment is received a legally binding contract with you will arise.


The Contract and Your Right to Cancel

Made to measure blinds are classed as 'bespoke' and are exempt from the 14 day cancellation provision of the ICAC Regulations. Therefore you cannot change or cancel your order as the goods are custom made to your requirements and would not be re-saleable by us.

We will make all reasonable attempts to notice any irregularities in the orders for made to measure blinds, but ultimately we cannot be responsible for any errors made by you.

All other goods, such as feather dusters and accessories, are not exempt from these regulations and you are entitled to exercise your right to cancel within 14 days following receipt of the goods.

Please return the goods to us and we will issue you with a full refund. The cost of returning the goods is not included.



We will endeavour to fulfill your order by the delivery date as stated on the product page at the time of your order. If we are unable to meet that delivery date we will contact you with a revised delivery date.

Delivery will be completed when we deliver the goods to the delivery address you provide us.

Most deliveries are made by couriers who deliver weekdays generally between 9am - 6pm.  You should inspect the goods as soon as they arrive and report any problems to info@theblindshop.com immediately. 

If you are not available to take delivery of the goods, the courier will leave a note to inform you the goods have been returned to the courier's depot and that the courier will attempt to re-deliver the goods. You are liable for any re-delivery fees.

At the time of ordering you may choose for the goods to be accepted by somebody else (e.g. neighbour) or to be left in a place specified by you. Any such instructions are entirely at your own risk and we cannot be responsible for any loss, damage or theft of the goods.

If any goods are damaged or lost in transit, this must be recorded on the courier's delivery note.  You must also report this immediately to info@theblindshop.com with photo evidence. We reserve the right to not accept claims for missing or damaged goods after the courier has left the delivery address, unless they have been recorded on the courier's delivery note. 

We shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.

Unforeseen Circumstances

If, due to unforeseen circumstances, we are unable to supply all the goods you have ordered we will contact you within 48 hours of receiving your order. You have the right to cancel your order if we are unable to complete the whole order. 

If we are unable to contact you we will assume that you would want the whole order to be cancelled and we will not make any part of your order or charge you any amount.


Photography and Descriptions

We aim to describe and show goods accurately, however different devices may display colours/images differently and we cannot guarantee their accuracy. There may be slight variations in the goods you receive from that shown or described on the website or from the samples you receive, however these will not be considered adequate cause to reject an order.



Before placing an order, we recommend using our free sample service. Samples are the best way to ensure you are happy with the colour/quality of the fabric/wood grain or texture. However there may be slight variations from batch to batch and therefore we cannot guarantee shade matching between the sample/s and your goods, or for previous orders of goods. 

Samples of patterned fabric may not show the entire pattern design or colours of the fabric. If you are unsure, please contact us for further advice.


Intellectual Property Rights

Our Website and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us you agree not to copy, download, adapt, alter, modify, loan, sell, publish, broadcast, distribute or create derivative works of any content of the Website, in whole or in part.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Our Details

The Blind Shop Ltd
Unit 5 Lady Bee Studios
West Sussex BN42 4BY

Registered Office
Maria House, 35 Millers Road, Brighton, BN1 5NP
Reg No 5960311 Vat No 896 8017 71